FAQs

  • A head onsen is a specialized care experience aimed at promoting the health of the scalp and hair. Beyond mere relaxation, it focuses on enhancing blood circulation, removing scalp impurities, and alleviating stress. Through expert techniques involving massage and treatment, it harmonizes the balance of body and mind. Far from being a simple beauty procedure, the head spa is embraced by many as a new method of self-expression and health maintenance. Conveying its allure online serves as a vital first step to deepen the quality of the experience and elevate the brand's value.

  • Dress comfortably and let tranquility embrace you.

  • For those seeking inner calm, Napa Head Onsen offers a sanctuary of refined tranquility and rejuvenation. To ensure your utmost safety and comfort, kindly inform us of the following before your visit:

    • Any facial fillers or Botox treatments received within the past two weeks.

    • Nut allergies, as some of our carefully curated products may contain nut-based ingredients.

    • Pregnancy status; we recommend scheduling treatments during the second trimester for optimal wellness.

    • For guests under 18 years of age, prior approval from a parent or guardian is required.

    As with most spa treatments, a head massage is not suitable for everyone. In particular, you should avoid this treatment if you have:

    • Had recent surgery

    • Experienced a head or neck injury

    • A history of thrombosis or embolism

    • Spondylitis or spondylosis

    • Active psoriasis or eczema on scalp (please get in touch to clarify if you are suitable)

    • Any other scalp conditions (please get in touch to clarify if you are suitable)

    Your well-being is our highest priority, and these considerations allow us to personalize your experience with the sophistication and care you deserve.

  • Prepare to indulge in an exquisite spa experience at Napa Head Onsen, where every detail is designed to elevate your senses. Immerse yourself in serene surroundings and let us guide you through treatments that blend time-honored traditions with modern luxury. This is not merely relaxation; it is the pinnacle of rejuvenation for body, mind, and soul.

    Additionally, we will send you a New Client Intake Form during the week of your scheduled appointment. Kindly complete this form before your visit and inform us of any allergies, health concerns, or skin conditions, enabling us to customize your experience with the utmost care.

    We also recommend washing your hair 2-3 days prior to your appointment. This practice helps preserve your natural scalp oils, ensuring that the treatment is absorbed to its fullest potential for optimal results.

  • We kindly request that you arrive 10 minutes before your scheduled appointment and take a seat in the reception area. A team member will attend to you promptly to begin your experience.

    Please note that if you arrive late, your treatment duration will be reduced accordingly, while the full service fee will still apply. We appreciate your understanding and cooperation.

  • All service upgrades must be arranged prior to your appointment to ensure seamless scheduling and optimal service delivery. We appreciate your understanding and cooperation in helping us maintain the highest standards of care within our time constraints.

  • To reserve a service, simply click the Book Now button beneath the desired offering. Kindly inform us at least 24 hours prior to your appointment for a full refund in case of cancellation. Cancellations made within 24 hours of the scheduled time will incur a charge of 20% of the service price. Failure to attend without notice will result in a full charge of 50% of the service fee.

  • We are located in the Oxbow area, across the street from Model Bakery and Fatted Calf. By appointment only, inside the Lumins No-Tox Shop & Spa at 1027 McKinstry Street, Napa, CA 94559.

    If you are running late please text us at 707-721-4435.

  • While our scalp and hair treatments are designed to promote health and vitality, individual results may vary. External factors such as stress, diet, and daily lifestyle choices significantly impact outcomes. Regular sessions are recommended to maintain optimal benefits; however, these treatments are not a substitute for professional medical advice or treatment.

    I’m not a magician, but you will feel magical after your treatment.

    Special considerations:
    If you have extensions, braids, weaves, wigs, or any other added in hair or accessories that may come loose with vigorous scrubbing or massaging of the head and scalp please make sure that you notify us before hand. It will be up the discretion of the service provider to continue with your appointment. If your braids or hair accessories loosen or come out as a result of the service, it is not the responsibility of Napa Head Onsen or our service providers to fix or compensate you if such an issue were to arise.

    Textured hair - We welcome everyone to our head spa and there are no limitation during the actual treatment. However, the treatment includes only simple hair drying at the end so we are unable to style your hair or blow dry it in a certain way.

Deana

With a passion for luxury and beauty, Deana wants you to experience what brings her joy and peace. She blends her experience from Asian wisdom & Western knowledge in wellness & beauty standards. With a passion for hair (Aveda Hair Specialist 2014) and a love for feeling healthy and vibrant, you will surely be charmed by Deana’s friendly service, wisdom & knowledge.

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